Alert:
For more information on the cybersecurity incident, please visit the cybersecurity incident page.
CIRO Hearing Panel issues Reasons for Decision in the matter of PFSL Investments Canada Ltd.
26-0113
Type:
Decision Notice
Rulebook connection
MFDR
Contact
Toronto (Ontario), May 20, 2026 – Following a settlement hearing between Enforcement Staff and PFSL Investments Canada Ltd. (PFSL) held on March 26, 2026 pursuant to the Mutual Fund Dealer Rules, a hearing panel of the Canadian Investment Regulatory Organization (CIRO) issued its reasons for decision on April 20, 2026.
The hearing panel’s reasons for decision are available at:
Re PFSL Investments Canada Ltd. 2026 CIRO 14
In their reasons for decision, the hearing panel found that:
- In relation to redemptions processed in the accounts of a client, PFSL’s internal supervisory controls did not detect that the email address used to collect electronic signatures was different from the email address held on file,
- PFSL failed to adequately query redemptions processed in the accounts of a client and investments made by two Approved Persons,
- PFSL failed to have policies and procedures that would prohibit Approved Persons from accepting appointments as powers of attorney and executors by clients that ensured compliance with the Mutual Fund Dealer Rules (formerly MFDA Rules).
In accordance with the settlement agreement, the panel confirmed the fine of $250,000 and costs of $15,000 imposed on PFSL.
PFSL has been a Mutual Fund Dealer Member in all provinces and territories in Canada since January 2002.
| Media Inquiries | All other Inquiries |
|---|---|
| Ariel Visconti Senior Corporate Communications and Public Affairs Specialist [email protected] 416-526-8240 | Complaints & Inquiries Secure form Toll-free (Canada/US): 1-877-442-4322 |
The Canadian Investment Regulatory Organization (CIRO) is the pan-Canadian self-regulatory organization that oversees all investment dealers, mutual fund dealers and trading activity on Canada’s debt and equity marketplaces. CIRO is committed to the protection of investors, providing efficient and consistent regulation, and building Canadians’ trust in financial regulation and the people managing their investments. For more information, visit www.ciro.ca.
All information about disciplinary proceedings relating to current and former member firms and individual registrants under the Investment Dealer and Partially Consolidated Rules (for investment dealers), the Mutual Fund Dealer Rules (for mutual fund dealers) and the Universal Market Integrity Rules (UMIR) is available on CIRO's website.
Background information regarding the qualifications and disciplinary history, if any, of advisors currently employed by CIRO-regulated investment firms is available free of charge through the AdvisorReport service. Information on how to make dealer, advisor or marketplace-related complaints is available by calling 1-877-442-4322.
CIRO investigates possible misconduct by its member firms and individual registrants. It can bring disciplinary proceedings which may result in sanctions including fines, suspensions, permanent bars, expulsion from membership, or termination of rights and privileges for individuals and firms.
-30-
26-0113
Type:
Decision Notice
Rulebook connection
MFDR
Contact
Other Notices associated with this Enforcement Proceeding:
Welcome to CIRO.ca!
You can find the Canadian Investment Regulatory Organization (CIRO) at CIRO.ca with our fresh look and feel.