Contact Us
Complaints & Inquiries
Investors (clients or prospective clients of investment firms) and members of the public should direct all questions or complaints to our dedicated Complaints and Inquiries team (in English or French). Contacting other CIRO departments directly could result in delays.
- Our secure form (preferable)
- Email to [email protected]
- Toll-free (Canada/US) 1-877-442-4322
- Toll-free (outside Canada/US) 800-5555-2323
CIRO records all calls to and from Complaints & Inquiries telephone lines.
CIRO staff will not respond to abusive or offensive communications.
CIRO Regional Offices
Toronto - Head Office
Bay Adelaide North
40 Temperance Street, Suite 2600
Toronto, Ontario, M5H 0B4
Tel: 416-364-6133
Land Acknowledgement for Toronto office
We acknowledge that the land on which we gather is the traditional territory of the Wendat, the Anishnaabeg, Haudenosaunee, Métis, and the Mississaugas of the New Credit First Nation. Today, this meeting place is still home to many Indigenous people from across Turtle Island and we are grateful to have the opportunity to work on this land.
Montréal
525 Viger Avenue West, Suite 601
Montréal, Quebec, H2Z 0B2
Tel: 514-878-2854
Land Acknowledgement for Montréal office
We acknowledge that the land on which we gather is the traditional and unceded territory of the Kanien’keha:ka (Mohawk), a place which has long served as a site of meeting and exchange amongst nations and we are grateful to have the opportunity to work on this land.
Calgary
255-5th Avenue S.W.
Suite 800, Bow Valley Square 3
Calgary, Alberta, T2P 3G6
Tel: 403-262-6393
Land Acknowledgement for Calgary office
We acknowledge the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikuni, the Kainai, the Tsuut’ina and the Stoney Nakoda First Nations, including Chiniki, Bearpaw, and Wesley First Nations. The City of Calgary is also home to Métis Nation of Alberta, Region III and we are grateful to have the opportunity to work on this land.
Vancouver
Suite 2800 - Royal Centre
1055 West Georgia Street
Vancouver, British Columbia
P.O. Box 11164 V6E 3R5
Tel: 604-683-6222
Land Acknowledgement for Vancouver office
We acknowledge that the land on which we gather is the unceded territory of the Coast Salish Peoples,4 including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (TsleilWaututh) Nations and we are grateful to have the opportunity to work on this land.
Departments
- Business Conduct Compliance - [email protected]
- Continuing Education Program
- Mutual Fund Dealers Continuing Education Program - [email protected]
- Investment Dealers Continuing Education Program - [email protected]
- Investment Dealers Continuing Education Accreditation - [email protected]
- Corporate Communications and Public Affairs - [email protected]
- Media Relations - [email protected]
- Website comments and inquiries - [email protected]
- Corporate Secretary - [email protected]
- Enforcement - [email protected]
- Finance - [email protected]
- Financial & Operations Compliance - [email protected]
- Human Resources - [email protected]
- Market Regulation Policy - [email protected]
- Market Surveillance (TSX Venture and CSE) - [email protected]
- Market Surveillance (All other markets) - [email protected]
- Member Inquiries - [email protected]
- Member Regulation Policy - [email protected]
- Privacy Officer - [email protected]
- Registration - [email protected]
- Trading Conduct Compliance - [email protected]
Accessibility
We are committed to giving people with disabilities the same opportunity to access our services--in the same place and in a similar way--as other members of the public.
CIRO’s website is developed to ensure compatibility with assistive technologies providing everyone with equal and appropriate access to the information they need.
If you have a request, question, or want to provide feedback concerning accessibility in regards to CIRO’s website, please contact us at 1-877-442-4322 or via email at [email protected].